How do I purchase a virtual streaming performance? 

Currently, Theater Latte Da does not offer virtual streaming performances of our staged productions. The option to stream a virtual performance may be made possible in the event a live, in-person performance must be cancelled due to unforeseen circumstances. We will contact patrons with this option, should it become available.

What happens after I receive a link to watch a streaming performance?

Once your ticket has been exchanged into a virtual performance, you will receive a link to view the virtual performance via email. This confirmation email will include a link and passcode to watch the recorded performance. Due to licensing rights and agreements, we may only issue the opportunity to watch the performance for 24 hours with a passcode that expires once the 24 hour timeframe expires. One streaming performance is the equivalent to the purchase for a live, in-person performance of the production.

I don’t think I’ve received my confirmation email with link and passcode. What should I do?

Some email providers might send our email communications to your spam folder. Make sure to check there for a confirmation email. If you use Gmail, be sure to check your “Promotions” folder—that’s often where our emails arrive.

I’ve double checked for my confirmation email, but still haven’t received it.

You may have opted out of our email communications entirely in the past. If that’s the case, you will not receive future emails from us. To correct this, please RE-SUBSCRIBE to our mailing list. Unfortunately, this is a step patrons must take, SPAM-CAN laws do not allow us to reverse this for our patrons.

My passcode for the cabaret doesn’t seem to be working. Help!

Please be sure you have copied the passcode exactly as it appears on your confirmation or update email. Passcodes are case sensitive and no spaces can occur before or after the characters in the passcode.

What devices can I use to watch the GHOSTLIGHT SERIES performances?

Streaming performances are now delivered through an online streaming portal instead of Vimeo or YouTube. You will receive an email with a link to watch the performance with a unique one-time use passcode and link. Anywhere you can play online videos—computer, tablet, smartphone, or smart TV—you can watch the streaming performances. 

How can I watch on my television?

There are many options to connect a computer to your television. Click here for more information to learn more about connecting your computer to your television.

How many tickets do I need for my household? 

“Viewers” of the production count the same as a ticket purchase for a seat in the Ritz Theater. Each “viewer” or individual will receive a link and passcode to view the performance. Please feel free to enjoy the performance together, however, Theater Latte Da will not issue refunds for viewers who plan to stream the performance together with only one ticket purchase. Royalties and rights agreements deem this not possible.

My video and audio are not in sync. What should I do? 

You may be experiencing an internet speed or connectivity issue. Try opening and closing the video again to see if it fixes the problem.

Do you still have questions we didn’t answer?

Please email us at info@latteda.org for other questions. We’re happy to help.